AXS.com Reviews

AXS.com has an overall rating of 4.1 based on 136 reviews. Customer feedback on AXS.com is mixed: AXS.com reviewers highlight positive aspects like user-friendly interface, wide selection of events, reliable ticket purchasing, and excellent customer service, which strongly appeal to event-goers and concert enthusiasts. However, AXS.com is often criticized for its high service fees, occasional technical issues, limited refund options, and slow customer support response.

4.1/5.0

136 reviews

5 Stars

17

4 Stars

6

3 Stars

2

2 Stars

7

1 Star

1

All AXS.com Reviews (136)
TALBOT
May 24, 2026
"Tickets showed up way too late"
I bought my tickets on axs.com they didn’t show up until like almost the day of the show. I was getting stressed because I had no clue if they were actually gonna come through in time. They did finally arrive, so it worked out, but the timing was really not great. Customer support wasn’t much help either. It wasn’t the worst experience ever, but yeah, I don’t really wanna deal with that again.
john-Peterson
May 22, 2026
"Support picked up way quicker than I thought"
Had to hit up AXS about my tickets and, not gonna lie, I fully expected to be stuck waiting forever. But I was only on hold for a few minutes, which was a nice surprise.

The person who helped me got straight to it and sorted things out without a bunch of back-and-forth or drama. Super easy, honestly. I was happy with how quick the whole thing went.
amanda.Rudzik
May 17, 2026
"I’m probably biased because I already prefer..."
I’m probably biased because I already prefer using my phone for everything, but this was smooth. I opened the app, the tickets popped up right away, and getting in was no hassle at all...
Debra-gulley
May 11, 2026
"Barcode worked fine at the door"
I’m giving it 4 stars because the barcode scanned right away and I had no trouble getting in, which is really all you can ask for when there’s a line of people waiting. The app was a little slow, though, and it’d be nice if that part worked smoother out of respect for everyone’s time.
DODSON
May 08, 2026
"Fees Made the Whole Thing Exhausting"
The tickets seemed reasonably priced at first, but once all the fees got added on, the total jumped way higher than I expected. I felt mentally drained by the end of it. Not a great experience.

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janice-Sorensen
May 04, 2026
"Got Back In Fast"
I was able to get back in quickly and didn’t run into any issues after that, so I’m glad it worked out. if it had taken much longer I probably would’ve started looking elsewhere, but this time everything went smoothly.
Bonnie.kim
May 03, 2026
"Quick and Fair Support Experience"
Support got back to me quickly and took care of my ticket issue without making me go back and forth a bunch. that felt fair and reasonable, especially since I was expecting it to be more of a hassle. I was relieved with how easy the whole thing ended up being.
John_owens83
April 22, 2026
"Mostly Safe, But Took Too Much Effort"
I felt mostly safe using it, but i still had some doubts the whole time. It also felt like I had to put in more effort than I expected just to feel comfortable, which was kind of frustrating
Martha.bell
April 20, 2026
"Order email took a while"
My order email showed up later than I expected, which was kinda annoying. Not a huge deal, but I was sitting there wondering if everything had gone through.
CrystalAraiza_97
April 15, 2026
"Refund Came Through Eventually"
I did get my refund, but it took a few days. I was starting to wonder if it was actually going to show up, but it finally did
EvaBrodeur_36
April 08, 2026
"Easy Refund, No Hassle"
The refund rules were easy to understand, so I knew what to expect. I followed the process, and I got my money back without any arguing or back-and-forth. Fair experience overall.
SWEEZER
April 08, 2026
"Refund was way quicker than I expected"
My event got changed recently, so I asked for a refund and figured it might take a while. But based on this latest experience, I was impressed. The money was back on my card within a few days, and I didn’t have to chase anyone or send a bunch of messages. Super smooth and faster than I expected
hello_jean498
March 24, 2026
"Smooth ticket experience, surprisingly enough"
I used axs to get a ticket for a show, i was kind of expecting some sort of hassle where I’d end up waiting for an apology or explanation. But the email updates were actually really solid. My confirmation came through right away, and I got reminders before the event too. Nothing got lost or delayed, which was a relief. Easy overall
lorenpierson9328
March 14, 2026
"Payment Failed and I Lost the Tickets"
I tried to buy tickets and the payment failed twice, even though everything looked fine on my end. By the time I tried again, the tickets were gone. Come on now, that’s beyond frustrating.

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janice.Balderas
March 11, 2026
"Easy enough to track my ticket order"
I bought my tickets on axs, i liked how easy it was for me to check the order status without having to click around forever. The updates were clear enough that I felt reassured about everything. It did take a little while for the final details to show up, but from my experience, it worked fine overall.
robinsierra7424
February 27, 2026
"Quick and Fairly Hassle-Free Entry"
I used the AXS app at the door and, to be fair, it worked really well. My tickets scanned right away, so I didn’t have to stand there digging through emails or holding up the line. Getting in was way quicker and less stressful than I expected, which I really appreciated
michaelcotter8712
February 21, 2026
"Easy payment, no hassle"
Paid for it super easy, no issues at all. Everything went through quick and smooth, so yeah good experience
jean-Vereen
February 12, 2026
"Easy last-minute ticket sale"
I had to sell my tickets last minute, and I only really cared about whether listing them would be quick and if I’d actually get paid. AXS.com made that part simple. I posted the tickets in just a few minutes, got an email once they sold, and the money showed up after the event like they said it would. I didn’t dig into every little detail, but the parts I was paying attention to all worked fine. No complaints from me
CraigHall_65
February 12, 2026
"Does the job well enough"
It worked fine for what I needed. I wouldn’t say it stood out compared to some other options I’ve tried, but it also didn’t give me any real problems. Overall, decent and got the job done
Tom_wilson89
February 03, 2026
"Really smooth ticket experience"
I used AXS.com for my tickets and it was super easy. The emails showed up right away, explained what I needed to do next, and I didnt have to sit there wondering where my tickets were. The reminder before the event was useful too. Everything went smoothly and I didnt run into any problems

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