AXS.com Reviews
Based on 103 customer reviews from our shopper community, AXS.com’s overall rating is 4.15 out of 5 stars and 81% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 50% of reviewers consider AXS.com overall a good value option, based on a rating of 2.50 from 2 votes. Most consumers are generally satisfied with Shipping & Delivery (3.0 / 2 reviews) and Customer Service (4.0 / 2 reviews) AXS.com offers. The most common issues with AXS.com are around Return Policy and Price & Quality based on a rating of 1.50 and 1.50.
103 Reviews
Overall Rating
5 Stars
76
4 Stars
5
3 Stars
2
2 Stars
1
1 Star
19
Good Value
2.5
Price & Quality
1.5
Shipping & Delivery
3.0
Customer Service
4.0
Return Policy
1.5
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All Reviews (103)
ErikWard
May 12, 2023
"Super helpful customer service rep"
Super helpful customer service rep. Saved me the headache of looking for parking because I spaced about adding that to my purchase. 10/10 super helpful!
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goldentiger664
May 12, 2023
"Casey K did a great job"
Casey K. was very quick, helpful and friendly. Exactly what I hope for when contacting customer support.
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silverswan743
May 12, 2023
"Tammi R"
Tammi R. did an AMAZING job assisting me very quickly and professionally!!! I could not be more thankful for Tammi's service.
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sadwolf758
May 12, 2023
"Sierra, great problem solving , quickly and smart"
Sierra, went beyond .My event it was tonight and she helped me to merge accounts and get my tickets
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CharlesFernandez
May 12, 2023
"Kesha W"
Kesha W. was able to assist me and correct the information on my account due to my mistake. Kesha was very efficient and professional
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CypForum
May 12, 2023
"Donna J was fantastic in assisting me!"
Donna J was great. She took the time to figure out my issue and get it resolved. Very efficient and smooth process.
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sadladybug925
May 12, 2023
"Jennifer helped me resolve my problem…"
Jennifer helped me resolve my problem with her guidance :)
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Mabel
May 12, 2023
"kevin helped me update my shipping…"
kevin helped me update my shipping address with no issues!
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LeviSoto
May 12, 2023
"Agent was very polite and address my…"
Agent was very polite and address my concern. Provided short detailed responses and next steps.
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Erik.Nichols
May 12, 2023
"Jessica was very helpful in getting my…"
Jessica was very helpful in getting my shipping address changed!
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nikola.vasic17.12.98
May 11, 2023
"Your product is garbage"
Your product is garbage. For me not to be able to transfer tickets NOT SELL to my friend is completely unacceptable. We are going seperately to show and now I will have to wait for them so they can get in.
Ridiculous.
Ridiculous.
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AveryRodriquez
May 11, 2023
"Shipping address change"
Agent was able to assist with my issues in a timely fashion and confirm my update while I was in the chat with them
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marijahertelendi
May 11, 2023
"Kevin was able to update my shipping…"
Kevin was able to update my shipping because I was not able to do it myself on the site. There was a little delay at the beginning but once he came thru he was great.
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lazyfish675
May 11, 2023
"Jennifer S helped me right away and did…"
Jennifer S helped me right away and did not hesitate.. on the contrary Lendia F just looked at my message and left the chat…
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ClydeStone
May 11, 2023
"Support accessibility is lacking."
Really annoying that its taken me nearly 3 months to finally get ahold of someone. Not sure why my support requests were never answered, most recent being a month ago. Sierra helped somewhat, I have to wait 48-72 hours to receive an actual answer. Super frustrating that I have to pickup my wristbands at will call.
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